We stand behind the work we do. If there’s a production issue with your catalog, magazine or booklet that’s our fault, we’ll make it right.
What we cannot be responsible for errors in design, typos, omissions, low resolution images, etc. We make every effort to address any potential issues before your job goes to press. Carefully study the online digital proof and pre-flight report for your job. The pre-flight report will alert you to warnings and errors that may affect the final product. You can have confidence that what you see on the proof will be an reasonable representation of what you’ll see on the printed page.
We cannot be responsible for damaged or lost material. If your job was damaged or lost in shipping, a shipping claim should be filed with the shipping provider. We will, of course, work with you to process the shipping claim and expedite the reprinting of the job.
Because of the nature of printing four color process (CMYK), it is not possible to print every color and we do not color match. We adhere to industry standard “pleasing, respectable color,” meaning that we will make every effort to ensure that your printed product looks good and is as close to the color you intended as possible. For more information, please read our terms and conditions.
If there is an issue with your order, please let us know. Complete a Customer Service Request and we’ll respond as quickly as possible (within 1 to 2 business days).